The Philippines is the destination of choice for voice and the second most preferred destination, next to India, for BPO and other non-voice complex services. Talent availability, high quality, and cost-effectiveness drive the outsourcing industry and have provided sustained rapid growth and expansion. Employment exceeded 440,000 and revenues $7.2 billion in 2009. The Philippine IT-BPO Road Map 2016 developed by Outsource2Philippines (O2P) and Everest Group estimated 2010 employment and revenue at 530,000 and US$9 billion, respectively.

As a result of visibility and support provided by the Business Processing Association of the Philippines (BPAP) and companies like O2P and investor-friendly government initiatives, investment by IT-BPO firms and shared services operations is expected to further accelerate in both established business districts and next- wave cities. The Road Map forecast for 2016 shows the Philippines attaining a 10- to 15-percent share of the global market (Everest, 2010) with US$25 billion in revenues, provided 15- to 20-percent CAGR is sustained (Philippine IT-BPO Road Map 2016).

Companies in major markets like the U.S. are realizing that the Philippines ought to be included in every sustainability strategy.

Outsource2Philippines (O2P) provides a cost-effective, timely mechanism for companies to receive professional support in analyzing the suitability of outsourcing selected operations to the Philippines, and in implementing outsourcing programs.

Our rigorous and comprehensive consultancy approach to assisting clients provides reliable and practical information because our methodology is unbiased. It is based on a disciplined, five-step process for evaluating and implementing a company's outsourcing objectives.

Step 1. Outsourcing Feasibility and Scope Analysis: Is outsourcing to the Philippines a credible alternative?

Step 2. Proof of Concept: Will it work?

Step 3. Implementation Strategy Formulation: How will we make it work within budget and time constraints?

Step 4. Project Management and Continuous Improvement: What will it take to meet development objectives?

Step 5. Continuous Improvement: What must we do to grow and develop?

Our in-depth experience in the industry - both as business process outsourcing providers and suppliers - has enabled us to identify highly professional and reliable Philippine IT-enabled outsourcing vendors. We understand the strategic importance of carefully matching client requirements to local vendor capability, and we provide the on-site managerial capability to ensure compliance with the client's requirements.