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Caltex

Caltex established the Manila Shared Services Center in 1998. This center provides finance and accounting, human resource, and technology services to six key client Asia-Pacific countries: Hong Kong, Malaysia, Philippines, Singapore, Thailand, and New Zealand. As a result of the success of the center, it has continually expanded its suite of services, markets served, and personnel with its most recent addition taking place in 2005.


BPO

Human resources management, supply chain management, and data management demonstrate the range of business functions that fall under the business process outsourcing ITES sector. Four world-class data centers, two electronic sourcing and procurement specialists, and a bevy of human resource exports are some of the reasons the Philippines' BPO sector is expected to soon outpace growth in the contact center sector. In 2004, the sector grew by some 50 percent, and in 2005 growth is expected to double to 100 percent according to services providers, government officials, and industry analysts. The catalyst for this growth is estimated savings of 30 to 40 percent as a result of outsourcing these non-core but essential business processes.

The Philippines is well-suited to growth in the BPO sector: 1) Filipino sourcing and procurement experts are not just among the world's most respected experts in their field. They have consistently influenced and improved accepted best practice; 2) The Philippines graduates over 350,000 young professionals a year; 3) There are 643 IT schools, 400 technical schools, and 86 colleges and universities that serve as knowledge centers; 4) As the world's third-largest English-speaking country in the world Filipinos are comfortable speaking and working in English, and discussing complex ideas in English; and, 5) ITES hubs are established throughout the country assuring an adequate supply of human resources.

Outsource2philippines has strategic links to the country's top BPO firms, and our principals have worked with many of these services providers to provide our core services, including strategic planning, corporate branding, and marketing communications.

A breakdown of BPO services providers would include:

•  Business data processing
•  Database management
•  Business Intelligence
•  Network management
•  Disaster recovery
•  Supply chain management
•  Sourcing & procurement
•  Logistics
•  Warehouse & inventory management
•  Transaction management
•  Customer relationship management
•  Human resources administration
•  Sales and marketing









 

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