News
Fortune 20 Co. Extends CRM Deal with TeleTech
(February 7, 2006 - GlobalSourcingNow) - TeleTech, the US-headquartered
CRM services provider, has announced the extension of its contract
with a Fortune 20 financial services company through 2009. The renewed
contract was signed four years ago.
TeleTech will continue to provide the client with the CRM services
for its retail banking customers. Additionally, TeleTech will centralize
the client’s delivery capabilities on to a single common platform.
The financial details of the extensions of the contract have not
been disclosed.
Convergys to Provide Billing Svcs to OTE
(February 7, 2006 - GlobalSourcingNow) - Convergys, a US-headquartered
CRM services provider, has been awarded a multi-year licensing, support,
and maintenance contract with the Hellenic Organization of Telecommunications
(OTE), a Greek telephony services provider. The financial terms of
the agreement were not disclosed.
Under the contract, Convergys will provide billing services for
around 5 million residential wireline customers of OTE. Convergys
will also manage the migration of billing of OTE’s residential
wireline customers to a single platform which will also be used
for all other OTE services.
(Comment from O2P: Two wins for multinational outsourcing services
firms with operations in the Philippines. Good news!! Will any of
the work come our way?)
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