News

Survey Identifies key BPO Areas in the UK

(August 12, 2005 - GlobalSourcingNow.com) - According to a survey by TPI 8 out of 10 'large' UK companies plan to boost offshore outsourcing to reduce costs, as the process matures. The survey, which questioned 100 executives, found eighty one of respondents to be willing to shift business to offshore countries including India and China in the next two to three years. Central and Eastern Europe are also considered to be popular offshore destinations. About 75 percent of the executives questioned use India as an offshore destination, 28 percent use Central and Eastern Europe and 25 percent use China. The report also found that companies are increasingly using subsidiaries instead of outside consultants for IT related outsourcing.

(Comment from O2P: The UK market for outsourcing services has not been addressed very well to date by Filipino companies; however, this may be changing. In the Philippine Daily Inquirer dated 8/13/05, there is a half-page ad from a UK-based company called "Merlin Information Systems", that is setting up an inbound tech support call center. India's close historical connection with the UK, has given Indian call centers an edge over Philippines-based outsourcers...but given the increasing emergence of a global community of service providers that is not bounded by national borders, the UK market may represent a very interesting opportunity for the Philippines. It may also provide a launching point for the country to enter the broader European market.)