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News Archives 2005


The Cost-Killer in Manila

(February 7, 2006 - BusinessWeekonline) - The challenges of the global economy are nothing new to Baker & McKenzie. The law firm opened its first foreign office -- in Caracas -- in 1955... Read More


Fortune 20 Co. Extends CRM Deal with TeleTech

(February 7, 2006 - GlobalSourcingNow) - TeleTech, the US-headquartered CRM services provider, has announced the extension of its contract with a Fortune 20 financial services company through 2009... Read More


Convergys to Provide Billing Svcs to OTE

(February 7, 2006 - GlobalSourcingNow) - Convergys, a US-headquartered CRM services provider, has been awarded a multi-year licensing, support, and maintenance contract with the Hellenic... Read More


General Motors Awards $15Bn IT Services Deals

(February 6, 2006 - GlobalSourcingNow) - General Motors has awarded contracts to several IT service providers to support its extended global enterprise with systems integration services program over the next five years... Read More


Labor Arbitrage Key Factor for Offshoring - Report

(February 6, 2006 - GlobalSourcingNow) - According to a recent report by Everest Research, labor arbitrage, one of the main factors for cost-saving in the offshore outsourcing model, will continue to drive most of the offshore outsourcing deals for the next thirty... Read More


Accenture to Increase Presence in India, China, Philippines

(February 6, 2006 - GlobalSourcingNow) - Accenture will double its presence in the frontline outsourcing destinations of India, China and the Philippines from the current 24,000 to about 50,000 over the next three years. The move would result in a major expansion drive in India... Read More


Dell to Expand Its Operations in India Market

(January 31, 2006 - New York Times) - Dell, the PC maker, will open a fourth call center in India, add 5,000 employees to its current 10,000 workers and begin manufacturing computers here, the company said Monday... Read More


Cebu more attractive than Manila for BPO firms -- solon

(January 29, 2006 - INQ7.net) - Cebu is a more cost-effective place to set up a business process-outsourcing company compared to Metro Manila, said Cebu representative Eduardo Gullas... Read More


Wipro may bag General Motors`s IT outsourcing contract

(January 25, 2006 - IRIS NEWS DIGEST) -Infotech major Wipro Technologies may bag a large chunk of General Motors` $1.8bn IT outsourcing contract, reports Business Standard. Currently, the contract is up for renewal since... Read More


Employee Retention in Indian IT & BPO Sector Major Issue – Watson Wyatt

(January 24, 2006 - GlobalSourcingNow) - According to Watson Wyatt, the US-based HR consultancy firm, the high rate of attrition of employees in India's IT outsourcing and BPO sector has become one of its major challenges... Read More


Cebu pushed as another global outsourcing hub

(January 23, 2006 - Manila Bulletin Online) - Cebu Rep. Eduardo Gullas wants national economic development planners to further build up Cebu as a global business process outsourcing... Read More


Baker & McKenzie given recognition for its offshoring work in the Philippines

(January 22, 2006 - digitalfilipino) - Baker & McKenzie scooped two awards at this year's Legal Technology Awards with the Firm's global CIO, Sue Hall, named as IT director... Read More


Pinoy software engineers cater to top Japanese, global IT firms

(January 16, 2006 - The Manila Bulletin Online) - Filipino software engineers develop and implement some of the most sophisticated business applications, embedded systems and quality assurance as well as verification services for top Japanese firms and global information technology companies... Read More


E-Services Philippines, IT Expo set in February

(January 16, 2006 - The Manila Bulletin Online) - The 6th E-Service Philippines, an annual conference and exhibition organized by the Center for International Trade Expositions and Mission (CITEM), will be held on February 16-17 at the EDSA Shangri-La Hotel... Read More


Contract Renewals to ‘Affect The Big Six of Outsourcing’ – TPI

(January 14, 2006 - GlobalSourcingNow) - According to the Quarterly Index published by TPI, a Texas-headquartered outsourcing advisory firm, about USD 100 billion worth of outsourcing contracts from all across the world are due for renewal... Read More


Indian IT Outsourcing Firms to Post Strong Profits for 3Q – Survey

(January 14, 2006 - GlobalSourcingNow) - A Reuters poll of 10 brokerages estimates the growth in the quarterly profits of Indian IT and outsourcing services companies to be between a minimum of 8.3 percent and a maximum of 56.9 percent... Read More


BPO earnings expected to grow 52%

(January 13, 2006 - itmatters.com.ph) - The country’s business process outsourcing (BPO) industry will generate a total of 1.2 million jobs and $12.4 billion in sales by 2010 from the present total workforce of 233,00 and $2.5 billion in annual sales, according to a latest joint forecast from the government and the private sector... Read More


PeopleSupport Acquires Rapidtext, Moves into Transcription Svcs

(January 13, 2006 - GlobalSourcingNow) - PeopleSupport, a Philippines-based BPO services provider, has acquired both Rapidtext and its subsidiary The Transcription Company, US-based transcription and captioning service providers... Read More


RP animation industry shifting to 3D

(January 12, 2006 - INQ7.net) - The country’s animation business is experiencing a shift from the traditional two-dimensional drawing to 3D animation, brought about by the onset of more demand for 3D animators for Hollywood movies and the use of 3D images in television shows... Read More


RP BPO industry forecast to grow $12.4B in 2010

(January 12, 2006 - INQ7.net) - The Philippine business process outsourcing industry is set to grow to 12.4 billion US dollars by 2010, slightly higher than previous forecasts of 10 billion US dollars, according to a joint forecast from the Business Process Outsourcing Association of the Philippines, the Bureau of Investments, and the Commission on Information and Communications Technology... Read More


Outsource consultant gets executives to blog

(January 10, 2006 - INQ7.net) - OUTSOURCE consultancy company Outsource2Philippines (O2P) recently introduced a blog section in its website (www.outsource2philippines.com) that feature articles and analyses by IT industry analysts... Read More


Outsourcing Increase Creates 41,000 New Jobs in Philippines

(December 30, 2005 - GlobalSourcingNow) - According to the Commission on Information and Communications Technology (CICT), ICT-related services have created around 41,000 new jobs in the Philippines in the first nine months of 2005 ... Read More


Fujitsu to expand software development operations

(December 28, 2005 - INQ7.net) - Fujitsu Philippines Inc. (FPI) is set to hire 200 to 300 software developers to man its operations in a newly leased office in Net Square, a new information technology building developed by 18-2 Property Holdings Inc., in Bonifacio Global City, Taguig, its president told INQ7.net... Read More


Global Outsourcing to Touch $300Bn by ‘10 – NASSCOM-McKinsey

(December 24, 2005 - GlobalSourcingNow) - The Indian National Association for Software and Service Companies (NASSCOM), a trade lobby, and McKinsey have jointly released a report assessing the change in the IT and BPO market and setting an agenda for the next few years... Read More


Benefits Outsourcing may Deliver up to 17% Cost Reductions - ADP

(December 20, 2005 - GlobalSourcingNow) - ADP, a US-based payroll and HR outsourcing services provider, has released a study on the cost of ownership for health and welfare benefit administration... Read More


India to Strengthen Outsourcing Data Protection Laws by 2006

(December 19, 2005 - GlobalSourcingNow) - The President of National Association of Software and Services Companies (NASSCOM), an India trade lobby, has stated that the country's laws regarding data protection in the outsourcing services sector will be overhauled, in order to improve security... Read More


Client Business-Value to be New Yardstick for Outsourcing Svcs: Unisys

(December 16, 2005 - GlobalSourcingNow) - Unisys, the US-based IT solutions and services provider, has released a study on the anticipated major trends in the outsourcing market. The study foresees diminishing negative political rhetoric surrounding outsourcing, amidst continued steady growth of outsourcing business... Read More


24/7 Customer Opens New Center to Support Aviva

(December 15, 2005 - GlobalSourcingNow) - 24/7 Customer, a Indian CRM services provider, has announced the establishment of a new 1,700 seat facility in Bangalore, India to offer services in life and motor insurance... Read More


Brazil’s CPM Wins $7M European Deal

(December 8, 2005 - GlobalSourcingNow) - CPM, a Brazilian IT services firm, has been awarded a USD 7 million outsourcing contract with a major European bank... Read More


HSBC Opens New $31M Service Center in Sri Lanka

(December 7, 2005 - GlobalSourcingNow) - HSBC, the London headquartered financial services provider, has launched a new USD 31 million service center in Colombo, Sri Lanka... Read More


JPMorgan to Expand Presence in India

(December 6, 2005 - GlobalSourcingNow) - JPMorgan Chase is expected to enhance its presence in India by hiring around 4,500 graduates over the next two years. The bank is expanding its presence in the country to tap the high quality labor resource and also realize cost savings... Read More


Reports & Surveys...

(December 2, 2005 - GlobalSourcingNow) - According to a joint study by Techtel and Fresh Perspectives, existing IT outsourcing contracts worth USD 100 billion are expected to end in the next three years. The study, based on a survey of 600 enterprise IT buyers and 18 IT outsourcing services providers ... Read More


Indian State to Investment INR100BN for BPO Development

(December 2, 2005 - GlobalSourcingNow) - The Government of the State of Punjab, a North Indian province, has announced that it has earmarked an INR 100 billion fund for the facilitation and growth of BPO sector in the state ... Read More


The Philippines Modifies Rules on IT Zone Status

(November 28, 2005 - GlobalSourcingNow) - The Philippines Economic Zone Authority (PEZA) has announced modifications in its rules for granting IT zone status to buildings in and around the region of Metro Manila. PEZA has... Read More


TeleTech Acquires Philippines-based FinSource

(November 18, 2005 - GlobalSourcingNow) - TeleTech Holdings, a US provider of customer management and BPO services, has acquired FinSource, a Philippines-based call center services company... Read More


Philippines offers lowest living costs for expats--survey

(November 14, 2005 - inq7.net) - The Philippines has the lowest living costs for expatriates, according to a survey of 32 countries... Read More


US Slowdown to Adversely Affect Indian Outsourcing Revenues

(November 7, 2005 - GlobalSourcingNow) - According to IDC, a US-based research firm, a decline in IT spending in the US along with continued high oil prices may adversely affect outsourcing industry of... Read More


Telesource Selects WinSource for CRM Services

(November 7, 2005 - GlobalSourcingNow) - Telesource, a US-based construction firm, has selected WinSource, a Philippines-based CRM provider, for providing call center... Read More


Labor Shortage to Hit Indian Call Center Industry – Gartner

(October 31, 2005 - GlobalSourcingNow) - According to Gartner, the existing shortage of skilled professionals faced by Indian BPO service providers may result in the country losing its competitive advantage... Read More


Rapid Growth of BPO Offers Huge Opportunity for the Philippines

(October 29, 2005 - GlobalSourcingNow) - According to an IDC study titled 'Worldwide and U.S. BPO 2005-2009 Forecast: Market Opportunities by Horizontal Business Functions', the worldwide BPO market... Read More


Data Theft in India is a warning flag for the Philippines

(October 28, 2005 - GlobalSourcingNow) - Two employees of an Indian BPO firm located near New Delhi have been arrested on charges ... Read More


China initiative in Software and BPO offers an Opportunity and a Threat...Which will it be for the Philippines?

(October 28, 2005 - GlobalSourcingNow) - The Chinese Ministry of Commerce has announced a list of measures aimed at promoting the country's software export and BPO industry. The measures were announced at the Second Xi'an International BPO... Read More


PeopleSupport 3Q ‘05 Revenues Increase 37% to $16.3M

(October 27, 2005 - GlobalSourcingNow) - PeopleSupport has reported a 37 percent increase in its 3Q 2005 revenues to USD 16.3 million as compared to 3Q... Read More


Survey shows low turnover, higher-than-expected hiring in ITES sectors

(October 24, 2005) -A recent survey suggested that turnover is lower and hiring rates higher in the IT-enabled services (ITES) industry than generally presumed by the industry... Read More


Some thoughts on Sunday newspaper ads for Call Center Personnel

(October 24, 2005) - Every Sunday I do a quickie review of the "Job Market" sections of the PDI. I have had the feeling during the past few weeks that things aren't going so well for the call centers in their recruitment efforts. For example, eTelecare today offered free tickets to an MTV show... Read More


The New New Economy: Earning Real Money in the Virtual World

(October 20, 2005 - Wharton) - Take a trip to Lusk and you will find a sign for a classic wood dining set for $250. Walk or fly around Luskwood and you will find what looks like an up-and-coming development with a few properties for sale. Land is also available in Ahern, Dore and Morris, and property values are surging... Read More


No Takers for Labor Unions in Indian BPO Sector

(October 18, 2005 - GlobalSourcingNow) - An attempt by one of India’s most prominent trade union to form a labor union to encompass BPO and call center workers under its fold has failed to ... Read More


Standardized Tests for BPO / Call Center Hiring in India: NASSCOM's Initiative being Adopted on a Pilot Basis

(October 18, 2005 - NASSCOM) - A sea change has been triggered in the recruitment process of BPOs, thanks to NASSCOM's initiative to conduct a single national level exam for entry-level jobs at BPO's. Come next year... Read More


AIG Invests $30M in TRG

(October 05, 2005 - GlobalSourcingNow) - AIG Capital, the US-based private equity investor, has invested USD 30 million in The Resource Group (TRG), a US-based BPO solutions provider, through... Read More


HCL BPO Plans to Diversify from Voice-Based Svcs

(October 04, 2005 - GlobalSourcingNow) - HCL BPO Services, an Indian BPO services provider, plans to acquire a company which manages claims, undertakes billing and record-keeping work for health insurance companies, in a move to diversify from voice-based services... Read More


Infotech Wins EUR 45M Engineering Deal from Alstom

(October 03, 2005 - GlobalSourcingNow) - Alstom Transport, a subsidiary of French engineering firm Alstom, has outsourced its engineering design work to Infotech... Read More


Telecoms Outsourcing goes to India....Is the Philippines on the Line?

(October 01, 2005) - Orange is likely to outsource about 700 jobs from its UK unit to India by the end of 2005. The decision follows successful... Read More


Hurricane Scare Keeps Offshore BPOs Busy

(September 28, 2005 - GlobalSourcingNow) - The twin hurricanes that hit the US coast in close succession has resulted in a large scale increase in the amount of call center activities handled from offshore locations... Read More


Orange may Offshore 700 Jobs to India

(September 26, 2005 - GlobalSourcingNow) - Orange, the European mobile phone operator, is likely to outsource 700 jobs from its UK unit to India by... Read More


US IT Offshoring Expenditure to Reach $14.7Bn by ‘09 – IDC

(September 23, 2005 - GlobalSourcingNow) - According to a report by IDC, the US offshore IT services market is expected to nearly double in size to an estimated USD 14.7 billion by 2009, driven by growth in specific... Read More


TCS to Set Up Global Development Center in Brazil

(September 19, 2005 - GlobalSourcingNow) - Tata Consultancy Services (TCS), the Indian IT services company, will set up a new global development center in Brazil to facilitate its USD 260 million outsourcing order from ABN AMRO... Read More


Reports & Surveys...

(September 16, 2005 - GlobalSourcingNow) - After targeting India and the Philippines as the prime destinations for offshoring technology and call-center jobs, major US companies are increasingly looking towards Latin America to meet their 'nearsourcing' requirements. Dell and Procter & Gamble (P&G) are some of the major MNCs heading to the Latin American countries to source such services... Read More


Call center revenues to hit $1B by yearend

(September 16, 2005 - GlobalSourcingNow) - According to a recent survey by PricewaterhouseCoopers (PwC), India has emerged as the best choice for offshoring financial services globally. However, PwC warned that China could overtake India in about three years' time. India took the first spot among 156 companies surveyed worldwide as the top destination for off-shoring ... Read More


Call center revenues to hit $1B by yearend

(September 9, 2005 - BusinessWorld) - The consolidated revenues of call center companies is expected to hit $1 billion by year-end from $800 million last year, while industry seats will reach 100,000 from present 72,000... Read More


Indian IT Exports to Touch $50Bn by ‘09 – NASSCOM

(August 26, 2005 - GlobalSourcingNow.com) - According to NASSCOM, the Indian software and BPO services industry is set to achieve the USD 50 billion export target by 2008-2009... Read More


Philippine Call Center Sector To Grow 50%-70% In 05: Exec

(August 26, 2005 - yahoo.com (finance)) - The call-center business in the Philippines will continue to grow robustlyin the coming years, albeit at a slower pace than that of the past five years, an industry executive said Wednesday... Read More


India to have Entrance Exam for IT, BPO Candidates

(August 24, 2005 - GlobalSourcingNow.com) - India has launched a national entry examination scheme aimed at improving the quality of employees recruited into call center and IT positions in the country's booming offshore outsourcing industry... Read More


CCAP Event Draws Large Numbers and Offers Diverse Opportunities

(August 24, 2005) - CCAP (Contact Center Association of the Philippines) has addressed the needs of its 24 member companies, by hosting the 2-day event - billed as a Conference, Exhibit, and Job Fair... Read More


SMEs to Boost IT Services in Asia

(August 22, 2005 - GlobalSourcingNow.com) - According to a study by Access Markets International (AMI) Partners, a US-based firm specializing in IT research, the Small and Medium Enterprises (SMEs) are expected to fuel the growth for the IT sector across... Read More


IBM Opens Dedicated IT Services Research Center in Bangalore

(August 19, 2005 - GlobalSourcingNow.com) - IBM has opened a research
center in Bangalore, India which would purely concentrate on services,
in an effort to promote innovation in the IT services arena...
Read More



ABC Unearths Another Call Center Fraud In India

(August 17, 2005 - GlobalSourcingNow.com) - The Australian Broadcasting Corporation (ABC), Australia's public broadcaster, has alleged that employees of a Gurgaon, India based call center are illegally selling personal information of thousands of Australians... Read More


Outsourcing Moving Towards Global Integration

(August 15, 2005 - GlobalSourcingNow.com) - According to outsourcing experts, MNCs especially US firms are looking at bringing their customer-facing people together with Indian software service providers and Chinese manufacturers ... Read More


Survey Identifies key BPO Areas in the UK

(August 12, 2005 - GlobalSourcingNow.com) - According to a survey by TPI 8 out of 10 'large' UK companies plan to boost offshore outsourcing to reduce costs, as the process matures. The survey, which questioned 100 executives, found eighty one of respondents to be willing... Read More


Telecom Industry Leads Outsourcing Engagements - Study

(August 12, 2005 ) - According to an IDC study, outsourcing is expected to grow at a CAGR of 3.3 percent through 2009, due to significant contributions from the healthcare, transportation, utilities, and banking industries... Read More


The Hype over Skype: Can It Go the Distance?

(August 12, 2005 - knowledge.wharton.upenn.edu) - Although Skype, which provides Voice over Internet Protocol (VoIP) telephony services and PC-to-PC calling, turns two years old on August 29, it remains unclear what kind of business this relative newcomer will turn out to be... Read More


Dell to set up global customer contact center in RP

By Erwin Lemuel Oliva

(August 11, 2005 - www.inq7.net) - COMPUTER vendor Dell announced on Wednesday that it would open its global customer contact center in the Philippines early next year... Read More


High End Svcs can Help Troubled Indian BPOs

(August 11, 2005) - Even as a number of small and medium BPO enterprises in India are increasingly coming under the threat of closure because of pricing pressures, a move to provide high end solutions like marketing and financial analytics could help the companies sustain themselves... Read More