|Thomson Reuters executives reinforce presence in the Philippines
Michael Alan Hamlin
Announce establishment of complex legal services center
Several Thomson Reuters executives arrive in Manila to visit company offices and establish a team to support global legal content initiatives at the Makati site. This announcement reinforces the company’s commitment to the Philippine offices as a primary support center for Thomson Reuters English-speaking clients worldwide.
Thomson Reuters has been in the Philippines for 63 years, and has a growing presence in Manila. In addition to being a global service center, the Makati site also is a Center of Excellence for Thomson Reuters.
Executives visiting the site are from the legal businesses of Thomson Reuters and include Cheryl Giraulo, VP, Global Content Centers; Tom Leighton, VP, Litigation Content Center; and Fred Gordon, VP, Content Operations. The company’s long-standing presence in the country and operations in Makati make it a logical location for global legal content production.
According to Giraulo, “Thomson Reuters knows the landscape of Manila, and we know the unique capabilities of the local labor pool. We are confident that we can sustain our growth here, and this move reflects our commitment to growing our capabilities here and around the world. The Philippines, with its highly educated workforce, was the logical location to set up a center for complex services such as the ones the division provides.”
“We at the Manila Center are proud of our level of service and professionalism, and we look forward to expanding our Thomson Reuters sites to accommodate additional lines of business. From customer service to finance, the Philippines is providing increasingly complex services for Thomson Reuters customers worldwide,” said Raoul Teh, Senior Site Officer, Thomson Reuters Philippines.
Site Officer for Thomson Reuters, Legal, Roel Roque, expressed his confidence that the Manila site would deliver the same level of service that Thomson Reuters provides its clients worldwide. “We work hard to ensure our customers are given the information, expertise, and leadership that Thomson Reuters is known for from anywhere around the world. The Legal Services division in the Philippines assures clients that we provide the best service, from a primary location with a reputation that likewise matches the Thomson Reuters guarantee.
In the Philippines, Thomson Reuters operations include:
- The Content Operations group, which provides data used by the firm’s financial customers around the globe. The Content Operations group has been in Manila since 1997.
- The Customer Support Group, which provides a single point of contact for pre- and post-sales support.
- The Media/International Financing Review (IFR) magazine tele-sales team sells IFR publications, online databases, newswires, conferences, and management reports across the region.
- The Investment & Advisory division has Corporate Advisory and Investor Relations Services teams based in Manila. These staff support the development of content for this large business.
- Some finance administration roles, which provide order management and contract processing, invoicing and revenue report generation, and collection and aging analysis for Asia. In addition, there is a software development team, which supports product development.
About Thomson ReutersThomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare, and media markets, powered by the world’s most trusted news organization. With headquarters in New York and major operations in London and Eagan, Minnesota, Thomson Reuters employs more than 50,000 people in 93 countries. Thomson Reuters shares are listed on the New York Stock Exchange (NYSE: TRI); Toronto Stock Exchange (TSX: TRI); London Stock Exchange (LSE: TRIL); and Nasdaq (NASDAQ: TRIN). For more information, go to www.thomsonreuters.com.