Who We Are

• We are professionals with extensive experience achieving results in the IT-enabled outsourcing industry.
• Each of us brings unique expertise to the analytical and implementation process, marked by real-world experience in the evaluation, setting-up, marketing, and operation of outsourcing operations.
• We are tough-minded, professional, and capable in providing objective advice and managerial expertise to companies based in the Philippines and elsewhere.
• We have unparalleled access to public and private sector resources, to facilitate decision-making and to implement action programs.
• We provide clear and unequivocal feedback to support our work.

Michael Alan Hamlin, CEO
Michael Alan Hamlin is the CEO of Outsource2Philippines and managing director of TeamAsia. He is an authority on place, corporate, and personal branding, and has made an important contribution to increasing the place brand visibility of the Philippines as a center for business process outsourcing (BPO) services and investment. Mr. Hamlin conceptualized the quartely BPO industry surveys conducted by O2P in partnership with the Business Processing Association of the Philippines (BPAP) with the support of TeamAsia. Regular CEO Breakfast Briefings are conducted by O2P and BPAP that focus on the results of the surveys, and provide a venue for discussion of industry trends by respected analysts and top executives.

An influential commentator, Mr. Hamlin has authored or co-authored four books and many articles on management, branding, and strategic marketing communications. He assists Asian and multinational firms in the development of personal and corporate brand communication strategies. Michael's most recent books are High Visibility: Transforming Your Professional and Personal Brand, and Marketing Asian Places. He writes a weekly column for Manila Bulletin and a monthly column for ComputerWorld Philippines, and Michael is a regular contributor to The Washington Times opinion page.

His commentaries have appeared in The Wall Street Journal Asia, Far Eastern Economic Review, and the South China Morning Post. Michael's professional associations include the American Society of Journalists and Authors, The Authors Guild, The Foreign Correspondents Association (Hong Kong), Foreign Correspondents Association of the Philippines, the International Association of Business Communicators, the Management Association of the Philippines, and the American Chamber of Commerce in the Philippines.

Frank Holz, Director & Consultant
Frank Holz founded O2P and was one the key industry partners responsible for developing and marketing Accenture's Global Resource Center in Manila, which develops software and other technology-driven solutions for Accenture clients the world over. That center alone currently employs approximately 4,000 ITES specialists and administrative staff, and has been a pioneer in software development and shared services outsourcing in the Philippines. He has also worked extensively with the Philippine government and aid agencies in the development of public policy supporting ITES development.

Monette Iturralde-Hamlin, Director & Treasurer
Monette Iturrade-Hamlin is a member of the board of directors of O2P and the president and founder of TeamAsia. In her capacity as president of TeamAsia, Ms. Hamlin organizes quarterly CEO Breakfast Briefings for O2P and BPAP, and the annual industry conference, the International Outsourcing Summit produced by BPAP.

Leveraging a distinguished career in international publishing, Ms. Hamlin conceptualized and created Asia's first agency dedicated exclusively to corporate identity development and non-traditional marketing communications. She developed the business and creative processes that made TeamAsia not just a pioneer in Asia, but an arbiter of industry performance standards. She is in high demand for her professional organizational skills, management expertise, and attention to detail but is also a popular seminar facilitator. Ms. Hamlin delivers workshops on Presentation Skills, Business Writing, and Dealing with Difficult People for the BPO and other industries.

Ms. Hamlin's professional associations include the Personnel Management Association of the Philippines and the Philippine Association of Conference and Exhibit Organizers and Suppliers. She is also the principal representative for TeamAsia to BPAP.